Steve's Shoes is independently owned and operated. We can only refund or exchange items purchased through our own website or in our own store. We will be happy to provide a full refund or an even exchange of any unworn or defective merchandise within 30 days of the purchase, provided you have the original receipt. We offer one free exchange per order, meaning we provide a pre-paid return label that can be emailed to you, and we pay the new outbound shipping on the exchanged item(s). Again, this is only offered once per order. Please note that prepaid return labels are only included with orders shipped within the 48 contiguous United States. Customers residing in Alaska or Hawaii, US Territories, or who have an APO / FPO address will be responsible for their own return shipping costs.
Refunds will be made in the form of the original payment for the price noted on the receipt. You may contact us and request to have a return label emailed to you. If you return merchandise after 30 days from the purchase date, we can offer you an even exchange for any unworn or defective merchandise.
Please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever.
In the event of an unusual situation, please contact us for a thorough evaluation. Be prepared to provide a brief summary to help us determine a solution.
This return policy is applicable to stevescomfortshoes.com only.
The original shipping charges incurred on your purchase are not refundable as part of your return..
For any questions contact us at 914-395-0037 or email@example.com